How to complain about noise

It is important that you complain if you are annoyed by aircraft to or from Gatwick.  Otherwise the airport will get away with telling the Government that only a few people are disturbed by aircraft. 

The complaints system was changed in October 2016.  See press release (but after this press release, Gatwick introduced a Freepost service, see below).  We believe that this new system makes it unnecessarily hard to complain.

1. Telephone complaints. Now withdrawn.

2. email.  Now withdrawn.

3. You now need to use the web site flight tracker at http://flighttracking.casper.aero/lgw/  This flight tracking chart shows flights over the past six months up to the present.  So if you enter the date and time of the event in the top left hand corner and your own location a little further down the left hand panel you will be able to identify the aircraft concerned.  Click on the icon of that aircraft and a facility to make a complaint “Make a noise enquiry about this aircraft.”  will open just above the flight details in the panel.

4.  Or you can write (no stamp needed) to

Don't add any address or postal code.

Don't be fobbed off !

Whatever method you choose be sure to make it clear that yours is not an enquiry; it is a complaint and you expect a response.

If you find that you are disturbed often, write to your local council and your MP so that they are aware but take care not to pester them – it is not their fault but you want them to make representations on your behalf.  (Find your MP)  Please copy such correspondence to GACC.

The airport will reply to your first few complaints saying, falsely, that they are doing everything possible to minimise noise nuisance.  Do not be put off by the fact that nothing is done – at least your complaints will be counted and will serve to demonstrate to the Government that there is a problem.

Finally, a word of advice.  Many people are suffering frequent noise disturbance and feel inclined to complain many times a day to vent their feelings.  That is fine if you find it helpful but please do not feel obliged to do so.  The noise is damaging your quality of life enough already without wasting too much time complaining.

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